September 1, 2015Bank of Commerce is pleased to announce that Individual Current Accountholders can now subscribe to the Electronic Statement of Account or e-statement starting August 2015. By subscribing to e-statement, accountholders will receive their monthly Statement of Account at their nominated email address and be able to view monthly statements faster and at their most convenient time. Visit your Branch of Account now and fill out the E-statement Enrollment Form to start enjoying this new service offering from Bank of Commerce. For questions or concerns, please call Bank of Commerce Customer Care at (+63 2) 632- BANK or (+63 2) 632-2265 or send us an email at customerservice@bankcom.com.ph Frequently Asked Questions 1. What is an e-statement? e-statement is an electronic copy of your Statement of Account, a convenient way for you to receive your monthly statement via your designated e-mail address. 2.Are e-statements secure? Yes, e-statements are password-protected to ensure the safety and security of your account. Instructions on how to open your e-statement will be provided upon receipt of your e-statement. 3. How can I subscribe to e-statement? Visit your Branch of Account. 2. Fill out an e-statement enrollment form. 3. Nominate an e-mail address and/or alternative e-mail address. 4. (It is important that your account information be updated as the system will only recognize the email address recorded in your account information.)Check to ensure that all details are correct and sign the e-statement enrollment form. 5. You will receive your e-statement on your next cut-off. 4. What is the cost of subscribing to the e-statement service? This service is free of charge. 5. Will I still receive printed statements after enrolling to e-statement? No. You will no longer receive printed copies of your monthly statement once you have subscribed to the e-statement service. 6. How can I ensure that I will receive my e-statement? Please make sure that your nominated and/or alternate e-mail address is correct upon enrollment. 2. Nominate a personal e-mail address instead of your corporate e-mail address to prevent non-receipt of e-statement. Corporate e-mails usually have limited space and have firewalls to limit external incoming emails. 3. The Bank will also send your e-statement to your alternate email address, if you provided one upon enrollment. This will ensure that you will receive your e-statement on both declared email addresses. 4. Reserve enough space in your email inbox to prevent messages from bouncing back. 7. What will I do if I did not receive my e-statement? You may visit your Branch of account to report non-receipt of e-statement and request to resend or reprint your e-statement by filling out a Bank form.