How do I log in to bCommerce Internet Banking? To access bCommerce Internet Banking: – Enter your nominated User ID in the sign in box on the bCommerce Internet Banking homepage – Enter your Password and click “Log-in.” Ensuring the security of your personal information online is a top priority for Bank of Commerce. When you sign in, your User ID and Password are secured. Why can’t I access my bCommerce Retail Internet Banking account? The following may be the reasons why you cannot access the site: – To improve our service, we regularly upgrade and do system maintenance. It is possible that you may have accessed the site during our system downtime for maintenance which is from 12 midnight to 6 am, Philippine time, Mondays to Sundays. – Your internet browser or operating system may not be compatible with bCommerce Internet Banking’s minimum requirements: – Microsoft Internet Explorer 9 or higher/ Mozilla Firefox 4 or higher, Google Chrome 12, and Safari 5 – PDF browser plug-in for the printing of the Terms and conditions and viewing of PDF files. – You may have also encoded either a wrong User ID or password. Should this be the case, a pop-up message will appear to guide you in what to do. What should I do if I forget my password? If you forgot your password, you can change or reset it by visiting the Forgot Password link from the bCommerce Retail Internet Banking home page and enter your User ID, the answer to your submitted challenge question and your mother’s maiden name. Once the above-mentioned have successfully provided all these requirements, then bCommerce Internet Banking will provide you a temporary password, which you will use upon log-in. If you suspect that your password has been compromised, immediately change your password using the “change password” option to prevent fraud and report this to your branch of account immediately. Does my password have an expiration date? Yes, as an additional security feature, you’re required to change your password every 60 calendar days. How many attempts do I have before my bCommerce account gets locked? Three failed attempts will automatically lock your account. What should I do if my User ID is locked or if I forgot my User ID? You may call the bCommerce Retail Internet Banking Help Desk at (02)214-8899 or email us at customerservice@bankcom.com.ph. The bCommerce Retail Internet Banking Help Desk is open Mondays to Fridays, from 8:30 am to 5:30 pm. Someone accessed my bCommerce account. What can I do? If you think this has happened, call the bCommerce Helpdesk at (02) 214-8899 immediately. Our HelpDesk is open from 9 a.m. to 5 p.m. If you suspect anyone has used your bCommerce account without your permission, talk to the HelpDesk rather than ignore your suspicions. You are responsible for all the transactions made in your bCommerce account through the use of your log-in particulars. Any and all banking transactions requested and effected using your log-in particulars shall be presumed by the Bank to be performed and/or authorized by you. I noticed an error in one of my bCommerce transaction. Where can I inquire and if ever, file a complaint. If you notice an error in any of your bCommerce transactions, immediately notify the Bank by calling the bCommerce Helpdesk at (02) 214-8899. The Bank does not guarantee immediate resolution of your requested error correction, including requests for reversal. However, we shall inform you of the results of our investigation and correct any established error, on a best- effort basis.