How do I log in to BankCom [Personal]? To access BankCom [Personal]: – Enter your nominated User ID in the sign in box on the BankCom [Personal] homepage or App. – Enter your Password and click “Sign In”. Ensuring the security of your personal information online is a top priority for BankCom. When you sign in, your User ID and Password are secured. How many devices can I link to my BankCom [Personal] account? You are only allowed to link 3 devices to your BankCom [Personal] account. How do I manage devices linked to my BankCom [Personal] account? Access the BankCom [Personal] Web Click on the Profile Maintenance Select Manage Devices Then click on Registered Devices Inquiry Can I delete my registered devices? Yes, you can delete registered devices through the Manage Devices option. How do I log in using my phone’s biometrics feature? The device where the BankCom [Personal] app is installed should have a biometrics feature Log-in to your BankCom [Personal] app Access Settings Turn on biometrics log in Accept terms and conditions Log-out from the app, then log-in using your phone’s biometrics Is there a way where I can check my balance without the need to log-in? Yes, you can use the Quick Balance feature. Let’s turn on the Quick Balance feature: Log-in to your BankCom [Personal] app Go to Settings Click Quick Balance Select the account that you wish to view Select expiry range – You can only use the quick balance feature during this period Click Confirm To access the Quick Balance feature: Access side menu of BankCom [Personal] app main screen Select Quick Balance The balance of your selected account will be displayed Why can't I access my BankCom [Personal] account? The following may be the reasons why you cannot access your account: We regularly perform system maintenance and batch processes to improve our services. Though you may still access BankCom [Personal], you will be able to access certain functions and features only during this period (12:00 midnight to 3:00 AM, Philippine time, Mondays to Sundays). Your internet browser or operating system may not be compatible with BankCom [Personal] minimum requirements: Microsoft Internet Explorer 10, Safari 6.2.8, Mozilla Firefox 43.0.4, Chrome 47.0.2526.106, or higher. PDF browser plug-in for the printing of the Terms and Conditions and viewing of PDF files. You may have also encoded either a wrong User ID or password. Should this be the case, a pop-up message will appear to guide you on what to do. What should I do if I forget my password? If you forgot your password, you can change or reset it by visiting the Forgot Password link from the BankCom [Personal] home page or App and enter your User ID and other pertinent details the system will ask from you. Once done with the above-mentioned requirements, BankCom [Personal] will provide you a temporary password via your registered email, which you will use upon log-in. If you suspect that your password has been compromised, immediately change your password using the “change password” option to prevent fraud and report this to your branch of account immediately. Does my password have an expiration date? Yes, as an additional security feature, you’re required to change your password every 60 calendar days. How many attempts do I have before my BankCom [Personal] account gets locked? Three (3) consecutive failed attempts will automatically lock your account. What should I do if my User ID is locked or if I forgot my User ID? You may call BankCom’s Customer Care at (02) 8632-2265 for Account Unlocking or Contact your Branch of Account for Password Resetting. Someone accessed my BankCom [Personal] account. What can I do? If you think this has happened, call BankCom’s Customer Care at (02) 8632-2265 immediately. If you suspect anyone has used your BankCom [Personal] account without your permission, talk to our Customer Care rather than ignore your suspicions. You are responsible for all the transactions made in your BankCom [Personal] account through the use of your log-in particulars. Any and all banking transactions requested and effected using your log-in particulars shall be presumed by the Bank to be performed and/or authorized by you.