How do I change or amend my Profile? Log in by entering your User ID and Password then click Log-in. On the top right menu tab, click Profile Maintenance. Click Customer Information > Update Contact Information. Fill-in required information then click Submit. System will load your filled-up Amend My Profile page. If everything is correct, click Submit. If I update my profile account online, will this automatically update my information with the Bank of Commerce? Amendments in the user profile of your online account will not automatically be applied to your information with the bank. If you need to update your personal information, please contact your branch of account. If I update my profile with the bank, will this automatically update my information with BankCom [Personal]? Any personal information update made with your branch of account is not automatically updated in BankCom [Personal]. Bank of Commerce is not liable for any loss that may arise due to undelivered or delayed email communication. How secure is my User ID and Password? When you sign up for online access, you will create your own User ID and password, which will be used each time you log in to access your online banking accounts. Your nominated User ID is unique. The system will reject a User ID that has been used earlier by another BankCom [Personal] client. Your User ID must at least be six (6) alphanumeric non-blank characters. Your password must at least be eight (8) alphanumeric non-blank characters for it to be really hard to guess. Every time you log in, your password will be masked. Moreover, BankCom [Personal] prompts you to change your password every ninety (90) days to ensure maximum security. BankCom [Personal] online also forces a password change for every first time log in after retrieving a temporary password from the Forgot Password link or through password resetting. How do I change my account password? Log in to your account, go to Profile Maintenance > Password Maintenance and click “Change Password” then input your new password.