Privacy Policy

• Protect your personal data: do not disclose to others nor write in such a manner that makes accessing your PINS, username, and password
• Use strong passwords and change them regularly
• Use secure means of communication when you contact us

Depending on the product, services or facilities of Bank of Commerce that you apply for or avail or when you interact with our branches, employees, authorized representatives, agents or service providers, we collect your personal information such as but not limited to:

• Your full name and personal details such as gender, date, and place of birth, civil status, country of origin, education
• Contact details such as residence/permanent address, telephone/mobile number, e-mail address
• Specimen signatures
• Copy of identification documents such as passport, TIN, DL, SSS/GSIS
• Employment details or business information/interests
• Financial information such as income, sources of funds
• Other information necessary to provide the product services you need
• Your photo

As and when necessary, we may validate any of the information with third parties including government regulators and other supervisory agencies, tax authorities, judicial and quasi-judicial bodies.

In the course of your availment of our products, services, and facilities, we also collect information about your account activities such as but not limited to account history, account movements, other products and services availed, relationship and interactions with third parties such as merchants, utility companies, credit card companies, etc.

Further, in the course of using our website and electronic platforms, we may also collect non-personal information such as those provided by your device like the IP address, operating system, and other machine identifiers.

We use your personal data for declared, specific and legitimate purposes as allowed by and pursuant to law, primarily:

• To comply or fulfill our obligations arising from contracts entered between you and us such as but not limited to approval, facilitation, administration, and processing of applications and transactions; generation of statements, billings, notices and documents necessary for your continuous availment of our products, services, and facilities
• To comply or fulfill our obligations under banking laws, the Manual of Regulations for Banks, and other laws, rules and regulations such as but not limited to proper client identification or knowing our customer (“KYC,”) under RA 9160, the Anti-Money Laundering Act, as amended, RA 9510, the Credit Information System Act, the National Internal Revenue Code, etc.
• To conduct our everyday business purposes as well as operational requirements including but not limited to audit, administrative, credit, compliance and risk management processes, policies and procedures
• To pursue other legitimate business interest and purposes to improve our products, services, and facilities such as the conduct of market studies, researches, survey, data analysis, modeling, etc.

We may share your personal information with our affiliated/related entities, and third parties under the strict obligation of confidentiality under the following, and similar circumstances:

• To better understand how you use our products and services that allow us to improve and offer better services and other products of greater value to our customers
• To offer you additional products and services from our affiliated entities which we believe you may find interesting
• To engage the assistance and support of third parties in delivering our products and services to you and in operating our business

We share required information with the government to comply with legal and regulatory requirements.

We share personal and other relevant information with credit reporting body pursuant to the requirements of RA 9510, the Credit Information System Act, in connection with your application for or availment of a credit facility with us.

Because we respect your right to privacy, and unless otherwise, we have contractual or legal obligations or duty to respond to a lawful order or practical reasons why we cannot act on your request, you may tell us:

• To provide you with personal information we hold about you
• To have your personal information corrected/updated
• Not to share your personal information
• Not to send you marketing or promotional materials
• Your concerns with regard to how we collect, use, share, protect or dispose your personal information

We may charge a fee for processing your request for access and/or update depending on the nature of your request.

The personal information that you have shared with us will be safeguarded and kept for as long you have transactions with us and until such time that is no longer required to maintain such information for any other legal, regulatory or business purposes.

We welcome your feedback. Please let us know about what you think.

• Contact us.
• Customer care

You may also e-mail us at dataprivacy@bankcom.com.ph