Bank of Commerce is committed to protecting your personal and account information when you apply for and avail of our products, services and facilities and/or when you access our website. This Notice provides the general privacy practices of the Bank of Commerce in relation to you, our customers, and the information it collects or possesses. Bank of Commerce believes that maintaining the privacy of personal and account information is a shared responsibility between you, our customer and us. While we endeavor to safeguard personal and account information, we expect you to be vigilant in protecting your personal data. Your Role Protect your personal data: do not disclose to others nor write in such a manner that makes accessing your PINS, username, and password Use strong passwords and change them regularly Use secure means of communication when you contact us What personal information do we collect? Depending on the product, services or facilities of Bank of Commerce that you apply for or avail or when you interact with our branches, employees, authorized representatives, agents or service providers, we collect your personal information such as but not limited to: Your full name and personal details such as gender, date, and place of birth, civil status, country of origin, education Contact details such as residence/permanent address, telephone/mobile number, e-mail address Specimen signatures Copy of identification documents such as passport, TIN, DL, SSS/GSIS Employment details or business information/interests Financial information such as income, sources of funds Other information necessary to provide the product services you need Your photo As and when necessary, we may validate any of the information with third parties including government regulators and other supervisory agencies, tax authorities, judicial and quasi-judicial bodies. In the course of your availment of our products, services, and facilities, we also collect information about your account activities such as but not limited to account history, account movements, other products and services availed, relationship and interactions with third parties such as merchants, utility companies, credit card companies, etc. Further, in the course of using our website and electronic platforms, we may also collect non-personal information such as those provided by your device like the IP address, operating system, and other machine identifiers. How do we use your data? We use your personal data for declared, specific and legitimate purposes as allowed by and pursuant to law, primarily: To comply or fulfill our obligations arising from contracts entered between you and us such as but not limited to approval, facilitation, administration, and processing of applications and transactions; generation of statements, billings, notices and documents necessary for your continuous availment of our products, services, and facilities To comply or fulfill our obligations under banking laws, the Manual of Regulations for Banks, and other laws, rules and regulations such as but not limited to proper client identification or knowing our customer (“KYC,”) under RA 9160, the Anti-Money Laundering Act, as amended, RA 9510, the Credit Information System Act, the National Internal Revenue Code, etc. To conduct our everyday business purposes as well as operational requirements including but not limited to audit, administrative, credit, compliance and risk management processes, policies and procedures To pursue other legitimate business interest and purposes to improve our products, services, and facilities such as the conduct of market studies, researches, survey, data analysis, modeling, etc. How may we share your personal information? We may share your personal information with our affiliated/related entities, and third parties under the strict obligation of confidentiality under the following, and similar circumstances: To better understand how you use our products and services that allow us to improve and offer better services and other products of greater value to our customers To offer you additional products and services from our affiliated entities which we believe you may find interesting To engage the assistance and support of third parties in delivering our products and services to you and in operating our business We share required information with the government to comply with legal and regulatory requirements. We share personal and other relevant information with credit reporting body pursuant to the requirements of RA 9510, the Credit Information System Act, in connection with your application for or availment of a credit facility with us. Your rights Because we respect your right to privacy, and unless otherwise, we have contractual or legal obligations or duty to respond to a lawful order or practical reasons why we cannot act on your request, you may tell us: To provide you with personal information we hold about you To have your personal information corrected/updated Not to share your personal information Not to send you marketing or promotional materials Your concerns with regard to how we collect, use, share, protect or dispose your personal information We may charge a fee for processing your request for access and/or update depending on the nature of your request. How long will we retain your personal and account information? The personal information that you have shared with us will be safeguarded and kept for as long you have transactions with us and until such time that is no longer required to maintain such information for any other legal, regulatory or business purposes. Our Service Partners and Third Party Data Processors: 1 2GO Express 2 ATOS Worldline 3 Bloomberg Philippines LLC 4 Cardpeak Marketing 5 Cebu Pacific and Cebu Air, Inc 7 DZ Card Alliance, Inc. 8 eCompareMo / Snap Compare 9 ECR Cards Marketing 10 Mabuhay Miles, Inc 12 One Incentive Systems Advocates, Inc 13 Pelican Express, Inc. 14 Philippine Airlines 15 Philippine Dealing and Exchange Corporation 16 Process Synergy Inc. (Prosync) 17 Purecards Marketing 18 Rebourne Marketing Services 19 SMITS Inc. 20 Staff Alliance Inc. 21 Telex Express 22 Thomson Reuters Corporation Pte. Ltd – Philippine Branch 23 Xytron International, Inc. 24 MoneyGram International 25 Transfast – Worldwide Money Transfer 26 iRemit Global Remittance 27 Arab National Bank 28 Al Ansari Exchange LLC 29 Al Ghurair Exchange LLP 30 U Remit International 31 Eastern and Allied Pty Ltd / REMOX 32 Worldremit Inc. 33 Family Express Canada Ltd. 34 Pacific Ace Forex HK Ltd. 35 Citibank, New York 36 Bank of New York Mellon 37 Standard Chartered Bank (Tokyo, New York, & Germany) 38 Wells Fargo (Tokyo, New York & London) 39 National Australia Bank, Australia 42 Union Bank of Switzerland 43 Kookmin Bank How to contact us We welcome your feedback. Please let us know about what you think. Contact us. Customer care CUSTOMER SERVICE: (02) 8632-BANK (6625) DOMESTIC TOLL-FREE NUMBERS: 1800-10-982-6000 (PLDT) 1800-8-982-6000 (GLOBE LINES) You may also e-mail us at dataprivacy@bankcom.com.ph