What is bCommerce Retail Internet Banking? It is an online banking platform for Bank of Commerce individual clients designed for managing bank accounts and performing various banking transactions. What are the features of bCommerce Internet Banking? The features of bCommerce Retail Internet Banking are: Funds Transfer Bills Payment Balance Inquiry Checkbook Re-order Viewing of Transaction History Change in depositor’s profile Enrollment of additional own and third party account ENROLMENT How can I enroll and use bCommerce Retail Internet Banking? You can enroll online: – Visit https://www.bankcom.com.ph – Click on the Online Banking > Retail Internet Banking link. – Click on the link for new enrollments (For hassle-free banking service, enroll in bCommerce now! Click here). – Fill-out the online enrollment form. – Print, sign and submit the confirmation of enrollment and the terms and conditions document (which will be sent to the email address you indicated in the online enrollment form) to any Bank of Commerce branch. 2. You may also visit any Bank of Commerce branch for a guided enrollment. Your access will be activated after you submitted the required documents for verification and approval of any Bank of Commerce branch. My enrollment is still not yet processed, what seems to be the problem? Please be reminded that the bank will only process your enrollment to bCommerce Retail Internet Banking once we receive the required documents for verification. After which, please allow 3 to 5 banking days for us to process your enrollment. I forgot to print my Confirmation of Enrollment and Terms and Conditions document and I already deleted them. What can I do to have my enrollment activated? You may visit any Bank of Commerce branch and request for a pre-printed copy of the Terms and Conditions document. Kindly sign this document and submit to the branch for activation of your enrollment. Who can enroll and what types of accounts can be enrolled? Only individual clients are allowed to enroll in the bCommerce Internet Banking. Only the following accounts are allowed to be enrolled in the facility: – All active CASA accounts (PHP, USD, EURO) – All active Time Deposits (PHP, USD, EURO) – All existing loan products With the exception of the following: – In-Trust-for (ITF) (but allowed as third party accounts) – Treasurer-in-Trust – Corporate, partnership and joint accounts (but allowed as third party accounts) – Benefit loans, ROPOA and BP Rediscounting Can I apply my joint account? Currently, this feature is not yet available in bCommerce Internet Banking facility. Can I enroll my Time Deposit account? Yes, but enrollment of your current account or savings account is a pre-requisite to enrollment of your time deposit account. Please note that the available feature for Time Deposit is only balance inquiry. Can I enroll all my Bank of Commerce accounts? For your convenience, we allow multiple account enrollments in bCommerce Internet Banking. However, please take note of the following conditions to multiple account enrollments: – You are only allowed to enroll a maximum of five (5) accounts for the initial enrollment.. These include your own accounts as well as beneficiary accounts that you may also choose to enroll. – If you enroll two or more accounts of different types (CASA/TD/loan accounts) at the same time, the CASA account shall be required as the first account to be nominated. If enrollment of CASA account is rejected, the TD and/or loan account shall automatically be rejected by the system. – For succeeding enrollments, you are already allowed to enroll regardless of the number of accounts. What is an account alias? An account alias is the nickname you assigned to your account during the enrollment process. This will help you manage all your different accounts as you do not have to memorize all the account numbers. You simply have to choose the assigned alias on the drop down list during your financial transactions. Are there costs involved in applying for bCommerce Internet Banking? Accessing bCommerce Internet Banking is free of charge. Will I be assigned a username and password by the bank? No, you will specify your own username and password by accomplishing the corresponding fields in the Online Electronic Form. Can I still enroll to bCommerce Internet Banking even if I am abroad? Yes, simply enroll online and send the signed the original terms and conditions and confirmation of enrollment to any Bank of Commerce branch. Can I send attached scanned documents via e-mail or fax the document to any Bank of Commerce branch? For your safety and security, Bank of Commerce will not consider scanned or faxed documents as valid documents for the enrollment of bank accounts. How will I know that I have been successfully enrolled? You will receive an email confirmation indicating the status of your enrollment.