December 17, 2025 We are aware that some clients may be experiencing transaction difficulties on BankCom [Personal]. Our teams are actively working to restore normal service. In the meantime: ✅Refresh mobile OTP generation by disabling and re-enabling the Mobile OTP option in the POB Settings; ✅Refresh the biometric by turning the setting off and then back on in the POB Settings. You may continue reaching us through our Customer Care channels for assistance: (02) 8632-2265 PLDT: 1800-10-982-6000 Globe: 1800-8-982-6000 Email: customerservice@bankcom.com.ph. We apologize for the inconvenience, and thank you for your patience and understanding.