Urgent Update on the Impending Decommissioning of Retail Internet Banking (RIB)

With reference to our series of announcements in July and August 2022 on advising users of Retail Internet Banking (RIB) to immediately shift to BankCom [Personal] in view of RIB’s decommissioning in September 2022, please be guided by the following:

1. All transactions via RIB will be allowed only until midnight of August 31, 2022.  After this date, you may still access your account via BankCom [Personal].
2. Log in to BankCom [Personal] via the website or mobile app using your existing RIB User ID. You may need to reset your password if you have not used it within the last ninety (90) days, as follows:

a.) Online

1. Select “Forgot Password” in the log-in page.
2. Simply provide required information and click submit.
3. Check your registered email for your temporary password sent by the system.
4. Enter the temporary password together with your User ID. to log-in.

b.) Over the Counter

1. Visit Branch of Account and request for ‘Password Reset’
2. System will send a temporary password to your registered email.
3. Log-in using the temporary password.

3. If you have not updated your mobile number or other personal/account information with us, please visit your branch of account immediately.
4. For other queries/clarifications about your account or requests for assistance, please reach out to your branch of account or contact our Customer Care Hotline at (02) 8632-2265 or any of our Domestic Toll-Free Numbers: 1800-10-982-6000 (PLDT) and 1800-8-982-6000 (Globe Lines), or send us an email at customerservice@bankcom.com.ph.

You may also access your funds through other channels aside from BankCom [Personal]:

• 261 BankCom ATMs and over 22,000 BancNet member-bank ATMs located nationwide
• any of our 140 BankCom Branches nationwide.

Thank you.