How do I change or amend my Profile? Log in by entering your User ID and Password then click Log-in On the left navigation bar, click Utilities and Administration Click Amend my Profile Fill-in required information then click Submit System will load your filled-up Amend My Profile page. If everything is correct, click Submit If I update my profile account online, will this automatically update my information with the bank? Amendments in the user profile of your online account will not automatically be applied to your information with the bank. If you need to update your personal information, please contact your branch of account. If I update my profile with the bank, will this automatically update my information with bCommerce Internet Banking? Any personal information update made with your branch of account is not automatically updated in bCommerce Internet Banking. Bank of Commerce is not liable for any loss that may arise due to undelivered or delayed email communication. How secure is my User ID and Password? When you sign up for online access, you will create your own User ID and password, which will be used each time you logon to online banking to access your accounts. Your nominated User ID is unique. The system will reject a User ID that has been used earlier by another bCommerce Online client. Your User ID must at least be six (6) alphanumeric non-blank characters. Your password must at least be eight (8) alphanumeric non-blank characters for it to be really hard to guess. Every time you logon, your password will be masked. Moreover, bCommerce Internet Banking prompts you to change your password every ninety (90) days to ensure maximum security. bCommerce online also forces a password change for every first time log in after retrieving a temporary password from the Forgot Password link or through password resetting. Why do I need to provide a challenge question? For your added protection, we have required you to provide a challenge question, the answer to which you will also provide, to ensure the confidentiality and security of your access. How do I change my account password? Log on to your account, go to “Utilities and Administration” and click “Change Own Password”. There you can input your new password.