Cash Card

Easy to Have

• Available at any Bank of Commerce branch nationwide
• No need to open a Checking or Savings Account
• No minimum maintaining balance
• Pay a minimal fee of P150

Easy to Use

• Use your Bank of Commerce Cash Card for all of the things you would normally pay for with cash.
• Swipe your card to pay for purchases at stores and other merchants nationwide.
• Shop and pay at over a million accredited Mastercard merchants worldwide

Transact Anytime, Anywhere

• Online shopping
• Local and International ATM Withdrawals
• Locally thru Bank of Commerce ATMs and BancNet ATMs
• Abroad thru Mastercard ATMs

Secured and Convenient Cashless Transactions

• Your Bank of Commerce Cash Card is enabled with Online Protect, an additional layer of security to authenticate online purchases.
• It is equipped with an EMV Chip for enhanced transaction security compared to traditional magstripe cards
• No worrying about carrying cash, which could be lost or stolen.
• Spend only the amount loaded on your card.
• Enjoy online shopping without the need to provide your debit or credit card details

Simple Reloading and Monitoring

• Reload at any Bank of Commerce Branch, ATM, or BankCom [Personal] (deposit account required for enrollment)
• Check your balance thru ATM

• EMV Chip – the global standard debit card security control
• Bank of Commerce Online Protect – shop online with peace of mind

1. BANK OF COMMERCE CASH CARD – The Bank of Commerce Cash Card (“Cash Card”) is issued by Bank of Commerce (“Bank”). Client who purchases the Cash Card shall be referred to herein as “Cardholder”. The Cash Card is a prepaid, reloadable, multi-purpose card where monetary value is stored, represented as Electronic Money (“E-Money”).  The E-Money shall not earn interest, rewards or other similar incentives convertible to cash.  The Cash Card can be used as a debit card for banking and other lawful transactions but it cannot be purchased at a discount.
2. CASH CARD PURCHASE – The Cash Card shall be purchased for a fee as prescribed by the Bank. A Cash Card issued pursuant to a payment crediting arrangement with the Bank shall also be subject to the Payment Crediting Service Agreement, or any other equivalent agreement with the Bank.
3. CASH CARD CREATION AND ACTIVATION – Cash Card will be created upon Cardholder’s submission of accomplished and signed Cash Card Application Form and other required documents. The creation of the Cash Card shall be subject to a processing period determined by the Bank. The Cash Card is active upon delivery to the nominated mailing address of the Cardholder and/or its claim by the Cardholder from the branch where the latter filed the application.
4. CASH CARD LOADING – The Cash Card can be loaded for a fee as may be prescribed by the Bank, through any of the following: (i) Over-the-Counter (“OTC”) cash load at any Bank of Commerce branch; (ii) fund transfer from an existing CA/SA or Cash Card with the Bank; and (iii) such other manner as may be prescribed by the Bank.  The Bank reserves the right to impose and/or change fees for Cash Card loading in such amounts as it may reasonably determine. The rate of such fees, the method of payment and the effectivity of the same shall be disseminated through Bank announcements, which shall be communicated by posting of notices in conspicuous places at the offices or branches of the Bank or in such other form or manner as may be determined by the Bank. The fees shall be binding against and payable by the Cardholder if the Cash Card is used after the Bank’s announcement.  Loading of Cash Cards shall be further subject to applicable rules and regulations which may be imposed by the Bangko Sentral ng Pilipinas (BSP).
5. CASH CARD USAGE – The Cash Card may be used to (i) purchase items, goods or services at accredited merchants; (ii) withdraw cash through designated automated teller machines (“ATM”); (iii) receive or transfer E-Money from or to another Cash Card; (iv) inquire the balance of stored E-Money; (v) change Cash Card Personal Identification Number (“PIN”) for ATM; (vi) reload E-Money; (vii) pay bills; and (viii) such other uses as may be allowed by the Bank.
6. OTHER CASH CARD SERVICES – The Cardholder may request for a copy of the transaction history of the Cash Card loading and usage and/or request for a new PIN Mailer for fees as may be prescribed by the Bank.
7. AUTHENTICATION PROCESS – The Cardholder agrees to comply with the following authentication procedures:
   1. For ATM transactions – insert the Cash Card in the ATM card slot and enter Cash Card PIN for ATM.
   2. For POS transactions – swipe or insert the Cash Card on the POS terminal and enter Cash Card PIN for ATM and/or sign transaction slip
   3. For Online transactions – Input 16-digit card number and Card Verification Value (CVV).
   4. For Internet Banking transactions – enroll Cash Card number in internet banking and enroll Cash Card for availability to pay bills or transfer funds. For all subsequent transactions, enter User ID and Password.
8. SECURITY OF THE CASH CARD – The care and security of the Cash Card is the sole responsibility of the Cardholder. The Cardholder hereby agrees to safeguard the Cash Card as if it were cash. The Cardholder agrees to observe the guidelines stated below, and comply with the relevant safety and security requirements for the use of the Cash Card.

1. Internet Banking

• Securing Login ID, Password or PIN and Other Login credentials

1. 1. 1. Cardholder should not disclose to any person Login ID, Password or PIN and other login credentials on the computer.
      2. Cardholder should not store Login ID and Password or PIN and other login credentials on the computer.
      3. Cardholder should regularly change password or PIN and other login credentials, and avoid using easy-to-guess passwords such as names or birthdays.
      4. Cardholder should keep personal information private. He should not disclose personal information such as address, mother’s maiden name, telephone number, social security number, bank account number or e-mail address unless the one collecting the information is reliable and trustworthy.
2. Observing Internet Security Measures
   1. 1. Cardholder should check for the right and secure website of the Bank. Cardholder should ensure that the website is “secure” by checking the Universal Resource Locators (URLs) which should begin with “https” and a closed padlock icon on the status bar in the browser is displayed.
      2. Before doing any online transactions or sending personal information, Cardholder should make sure that the correct website has been accessed. He should beware of bogus or “look alike” websites that are designed to deceive consumers.
      3. To confirm authenticity of the site, Cardholder should double-click on the lock icon to display security information of the site.
      4. Cardholder should not send any personal information particularly password or PIN via ordinary e-mail.
      5. Cardholder should not open other browser windows while banking online.
      6. Cardholder should avoid using shared or public personal computers in conducting internet banking transactions.
      7. Cardholder should disable the “file and printer sharing” feature on the operating system if conducting internet banking transactions.
      8. Cardholder should contact the Bank to discuss security concerns and remedies to any online e-banking account issues.
3. Automated Teller Machine (ATM)
   1. 1. Cardholder should use ATMs that are familiar or that are in well-lit locations where one feels comfortable. If the machine is poorly lit or is in a hidden area, Cardholder should look for another ATM. Cardholder should have the Cash Card ready before approaching the ATM, and avoid having to go through the wallet or purse to find the card. Cardholder should not use ATMs that appear to have been tampered with or otherwise altered, and report such condition to the bank which owns the ATM.
      2. Cardholder should memorize ATM personal identification number (PIN) and never disclose it to anyone. He should not keep the PIN or passwords in the wallet or purse, or write them on the Cash Card. He should avoid using easily available personal information as passwords, like birthdays, nicknames, mother’s maiden names or consecutive numbers.
      3. Cardholder should shield the keypad with hand when keying in the PIN and be mindful of persons who attempt to view the PIN and transaction details.
      4. If the ATM is not working correctly, Cardholder should cancel the transaction and use a different ATM. If possible, he should report the problem to the bank which owns the ATM.
      5. Cardholder should carefully secure the Cash Card and cash in the wallet, handbag, or pocket before leaving the ATM. He should not let other people use the Cash Card. If the Cash Card is stolen, report the incident immediately to Bank of Commerce Call Center using contact numbers provided by the Bank.
4. Other Electronic Channels
   1. 1. Cardholder should not disclose access or login credentials to anyone and ensure regular updating.
      2. If the electronic account has been compromised, Cardholder should report the incident immediately to the bank or institution operating the electronic channel involved. Cardholder should refrain from doing banking transactions in unsafe and/or suspicious places.
      3. Cardholder should keep a copy of the transaction reference number provided by the bank or institution operating the subject electronic channel as evidence that the specific transaction was actually executed.

9. INACTIVE CASH CARD – A Cash Card shall automatically be placed in inactive status after a period of three hundred sixty (360) days of inactivity from the date of last Cash Card transaction. However, once the Cash Card is used again, the same shall automatically revert to active status. A Cash Card, while in inactive status, shall be subject to a monthly maintenance fee as prescribed by the Bank, to be automatically deducted from the outstanding stored value of the Cash Card on the month following the start of its inactive status. Once the stored value of the inactive Cash Card becomes negative, the Cash Card will be automatically tagged as closed; likewise, a Cash Card will also be tagged as closed if Cash Card has no activity for seven hundred twenty (720) days and has no balance.

10. ACCREDITED MERCHANTS – MasterCard accredited merchants worldwide and BancNet merchants will accept or honor Cash Cards as mode of payment for purchases of goods and services at regular selling price for cash customers, without extra percentage or charge for the use of the Cash Card.

11. AUTHORIZED SALES OUTLETS – The Cash Card may be purchased only from the Bank and its branches.

12. LOST OR STOLEN CARD – Lost or stolen Cash Card shall be immediately reported by the Cardholder to Bank of Commerce Customer Care Hotline.  Cardholder shall also submit duly accomplished Declaration of Loss form, present valid ID, and other requirements as may be prescribed by the Bank. All transactions generated by the use of the lost or stolen Cash Card shall be deemed conclusively binding upon the Cardholder, and the Bank will not be liable for any loss or damage incurred by the Cardholder prior to reporting of the loss of card. Upon compliance with the requirements of the Bank, and provided that the lost or stolen Cash Card is not expired at the time it was reported lost or stolen, a new Cash Card will be issued to the Cardholder and any outstanding stored balance of the lost or stolen Cash Card may be transferred to the new Cash Card, after deducting any and all fees due to the Bank.

13. DAMAGED OR DEFECTIVE CASH CARD – The Bank shall replace damaged Cash Card (if previously used) or defective Cash Card (if never been used), subject to the surrender of the subject Cash Card, and provided that the same is not expired at the time of surrender. The Bank shall issue a replacement Cash Card with stored value equal to the remaining balance of the damaged or defective Cash Card, after deducting any and all fees due to the Bank. Replacement of a damaged Cash Card shall be subject to replacement cost charged to Cardholder, while replacement of defective Cash Card shall be at no cost to Cardholder.

14. AMENDMENT – The Bank reserves the right to amend the terms and conditions herein, and any such amendment shall be binding upon the Cardholder upon notice, by posting of said amendments in conspicuous places at the offices or branches of the Bank, or by publication or other means of communication, electronic or otherwise.

15. UNDERTAKING – In case of over credit, erroneous credit or misposting of any amount to the Cardholder’s Cash Card as appearing in the records or books of the Bank, and for whatever cause, including but not limited to systems error or error in communication facilities, the Cardholder hereby agrees that the Bank has the absolute authority to deduct from the stored balance of the subject Cash Card, the excess or erroneous credit or misposted amount without need of notice or demand, or any further act or deed, and without the Bank or its representatives incurring any liability as a consequence thereof.  The Cardholder likewise gives absolute authority to the Bank to deduct from the outstanding stored balance of the Cash Card any and all expenses, costs and damages which the Bank may have incurred in view of the over credit, erroneous credit or misposting of amount that is not due to the Bank’s fault or negligence.  This is without prejudice to the exercise by the Bank of its right to enforce full recovery and collection of the excess or erroneous credit or misposted amount in case the Cardholder’s Cash Card cannot be debited for any reason such as but not limited to insufficient balance, as well as to the exercise by the Bank of other legal remedies to which it may be entitled under the law and this Agreement, including but not limited to the immediate cancellation or suspension of the Cash Card. Pending full recovery or collection by the Bank of the excess or erroneous credit or misposted amount, the Cardholder is considered to be holding the said amount in trust for the Bank, and failure or refusal of the Cardholder to account for and return the excess or erroneous credit or misposted amount to the Bank shall give rise to a prima facie presumption of misappropriation or conversion with intent to defraud on the part of the Cardholder.

16. LIMITATION OF LIABILITY – The Cardholder agrees that the Bank’s liability for any loss or damage that the Cardholder may incur from the issuance or use of the Cash Card, which is attributable to the fault or gross negligence of the Bank, shall in no case exceed the amount of Php10,000.00 or the actual damage, whichever is lower. Any claim or complaint relative to any Cash Card transaction under the provision of this paragraph, must be presented within ten (10) calendar days from the date of such transaction, otherwise, it shall be deemed irrevocably waived. This provision shall survive the termination or suspension of the right to use the Cash Card.

17. NON-LIABILITY – The Bank shall not be liable for any loss or damage of whatever nature in connection with transactions involving the Cardholder’s use of the Cash Card, in any of the following instances: (i) disruption, failure or delay relating to or in connection with Cash Card transactions due to circumstances beyond the control of the Bank or fortuitous events such as, but not limited to prolonged power outages, breakdown in computers and communication facilities, typhoons, floods, public disturbances and calamities and other similar or related cases; (ii) fraudulent or unauthorized utilization of Cash Card due to theft or unauthorized disclosure of PIN/Username/Password or violation of other security measures with or without the Cardholder’s participation and/or arising out of authorized or unauthorized use of the Cash Card, including card skimming (i.e. illegal copying of information from the magnetic strip of a credit or debit card, like the Cash Card) and/or use of skimmed Cash Card; (iii) inaccurate, incomplete or delayed information received due to disruption or failure of any communication facilities used for the Cash Card (iv) mechanical defect in or malfunction of the electronic device on which the Cash Card is used (i.e. ATM POS or other channels), failure and/or malfunction of any mechanical, electronic or other part, component system or network upon which the ATM or branch computer is critically dependent for normal and efficient operations; (v) non-crediting of any amount to the Cash Card due to over-crediting as prescribed by any law, government rule or regulation; and/or (vi) improper or unauthorized use of the Cash Card’s facilities and electronic devices (i.e. ATM, POS, etc); or recklessness or accident in connection with the use thereof. Further, the Bank shall not be liable for any indirect, incidental or consequential loss, loss of profit or damage that the Cardholder may suffer or has suffered by reason of the use or failure or inability to use the Cash Card under the terms and conditions herein. This provision shall survive the termination or suspension of the rights to use the Cash Card.

18. AGREEMENT TO TERMS AND CONDITIONS – This Agreement shall be subject to existing policies and procedures of the Bank relative to Cash Cards which are deemed incorporated herein by way of reference, and as may be amended or supplemented by the Bank from time to time as it may deem necessary. The Cardholder hereby agrees that his/her signature on the Enrollment Form and/or use of Cash Card, constitutes the Cardholder’s agreement to these terms and conditions as well as the acceptance of the corresponding risks associated with the use of the Cash Card.

19. CASH CARD SERVICE – If the Cardholder is enrolled under a Payment Crediting Service Agreement or any other equivalent agreement with the Bank, and for as long as he is enrolled, the Cardholder agrees to be bound by the terms and conditions of the said Payment Crediting Service Agreement, in so far as may be applicable. In case of conflict between the provisions herein and of those in the Payment Crediting Service Agreement, the latter shall prevail.

20. COMPLIANCE WITH EXISTING LAW/S – The Cardholder hereby warrants that his use of the Cash Card, specifically, the transfer and/or receipt of funds through the use of the Cash Card, does not and will not violate the applicable provisions of the Anti-Money Laundering Law or its amendments, and other pertinent laws, government rules or regulations. The Cardholder hereby renders the Bank free and harmless from any liability whatsoever which may arise from the Cardholder’s violation of said laws or government rules or regulations.

21. DISCLOSURE OF INFORMATION – The Cardholder expressly agrees to the disclosure by the Bank or its related company, as it deems fit, of any and all information about the Cardholder or his Cash Card transactions to other companies, financial institutions, any third party, and/or any government regulatory agency, without the Bank or its related company, incurring liability as a consequence thereof.

22. NO PDIC COVERAGE – The Bank of Commerce Cash Card or the value stored therein is not a deposit, and is not insured by the Philippine Deposit Insurance Company (PDIC).

23. JURISDICTION – The Cardholder (a) consents that any suit, legal action or proceeding arising from or in connection with the terms and conditions herein or any document issued in connection herewith shall, at the option of the Bank, be brought in Philippine courts, or any courts in any jurisdiction in which the Cardholder and/or any of his properties or assets is or may be found or located; (b) consents that any suit, legal action or proceeding to execute or otherwise to enforce any judgment rendered in any action filed in connection the terms and conditions herein or any document issued in relation herewith shall, at the option of the Bank, be brought in Philippine courts, or any courts in any jurisdiction in which the Cardholder and/or any of his properties or assets is or may be found or located; (c) waives any objection to the laying of the venue of any suit, action or proceeding brought in an inconvenient forum; and (d) agrees that final judgment in any such suit, action or proceeding brought in such court shall be conclusive and binding upon him and may be enforced in Philippine courts or any courts in any jurisdiction in which Cardholder or his assets may be found, at the option of the Bank.

24. GOVERNING LAW –The terms and conditions herein shall be governed by and construed in accordance with Philippine laws.

25. CARDHOLDER COMPLAINTS – Any complaint regarding the Cash Card or its use, or both, shall be communicated immediately to Bank of Commerce Customer Care Hotline at contact numbers provided by the Bank. If the Bank deems it necessary, the Bank will conduct an investigation on the complaint for its prompt resolution and communicates its findings to the Cardholder. The Cardholder agrees to fully cooperate with any such investigation by providing necessary or required data, information, and documents.

26. FREEZING OF FUNDS, DEACTIVATION OF A CASH CARD AND/OR TERMINATION OF RELATIONSHIP- The Bank reserves the right to freeze the funds stored in the Cash Card, deactivate the Cash Card and/or terminate whatever relationship it has with the Cardholder at anytime without prior notice, under any of the following circumstances: (i) breach of any of the terms and conditions relevant to the issuance and use of the Cash Card; (ii) the Bank receives a report or information that the Cash Card has been used or is being used in criminal or illegal acts; (iii) knowledge of death, bankruptcy or lack of legal capacity of the Cardholder; (iv) the Bank receives an order from a court of competent jurisdiction or a duly constituted tribunal to freeze the funds of the Cardholder  and (v) other reasonable grounds that the Bank has determined to be sufficient to freeze the funds in the Cash Card, deactivate the Cash Card and/or terminate the relationship with the Cardholder. Any liability that the Cardholder has incurred shall survive such termination.  The Cardholder shall hold the Bank free and harmless from any damage or injury which may arise resulting from the Bank’s freezing of the funds in the Cash Card, deactivation of a Cash Card and/or termination of relationship with the Cardholder.

27. BSP CIRCULAR NO.649. To the extent applicable, these terms and conditions shall be subject to BSP Circular No. 649 series of 2009 and any amendment thereof, which is deemed incorporated herein by reference.

A. Bank of Commerce Cash Card

What is the Bank of Commerce Cash Card?

• The Bank of Commerce Cash Card is a reloadable electronic money card with an EMV chip that lets you access funds or pay for purchases securely, here and abroad, without using cash. It is not a deposit account. Thus, it does not earn interest and is not insured with PDIC. It does not require a maintaining balance or membership fee. Use it with ATMs, POS, and e-commerce sites.
• It complements your Bank of Commerce savings account.
• You can use your cash card for your daily transactions by transferring funds from your savings account.
• It will enable you to manage, monitor, and control your expenses by storing only the funds needed for your weekly allowance, shopping budget, and online payments.

B. What are the benefits of having a Bank of Commerce Cash Card?

Easy to Have

• Available at any Bank of Commerce branch nationwide
• No need to open a Checking or Savings Account
• No minimum maintaining balance
• Pay a minimal fee of P150

Easy to Use

• Use your Bank of Commerce Cash Card for all of the things you would normally pay for with cash.
• Swipe your card to pay for purchases at stores and other merchants nationwide.
• Shop and pay at over a million accredited Mastercard merchants worldwide

Transact Anytime, Anywhere

• Online shopping
• Local and International ATM Withdrawals
• Locally thru Bank of Commerce ATMs and BancNet ATMs
• Abroad thru Mastercard ATMs

Secured and Convenient Cashless Transactions

• Your Bank of Commerce Cash Card is enabled with Online Protect, an additional layer of security to authenticate online purchases.
• It is equipped with an EMV Chip for enhanced transaction security compared to traditional magstripe cards
• No worrying about carrying cash, which could be lost or stolen.
• Spend only the amount loaded on your card.
• Enjoy online shopping without the need to provide your debit or credit card details.

Simple reloading and Monitoring

• Reload at any Bank of Commerce Branch, ATM, or BankCom [Personal] (deposit account required for enrollment)
• Check your balance thru ATM

C. Card Features

• What transactions can I do with my Bank of Commerce Cash Card?

You can reload funds, inquire balance and change PIN via ATM, withdraw via ATM, spend in physical establishment and online stores.

• What are the limits of the Bank of Commerce Cash Card?
  Aggregate Monthly Load Limit^*PhP 100,000.00

• What are the card fees and charges?
  

• How long is my Bank of Commerce Cash Card Valid?

Your cash card is valid for five (5) years and the validity date can be determined by the “valid thru” date printed on your card.

D. Using Your Bank of Commerce Cash Card

• What is the first thing that I need to do when I receive my Bank of Commerce Cash Card?

For security, your card comes with a default PIN. Upon receipt of your cash card, please proceed to any Bank of Commerce ATM and follow the instructions given to change your PIN.

E. Reloading the Bank of Commerce Cash Card

• How can I reload my Bank of Commerce Cash Card?
  Conveniently reload your Bank of Commerce Cash Card through any of these channels:

Any Bank of Commerce Branch

• Fill up a Payment Slip
• Write “Bank of Commerce Cash Card” under biller/merchant/company name
• Provide your 16-digit card number under account number
• Indicate the amount you wish to reload.
• Specify your source of funds: cash or debit from your Bank of Commerce account.

BankCom [Personal]

• Go to Financial Services and select “Bills Payment”.
• Choose your source account number*.
• Select “Bank of Commerce MC Cash Card” as the merchant and enter the amount to be reloaded.**

*Deposit account required
** You may save payment details under “Favorites” for future transactions.

Any Bank of Commerce ATM

• Go to “Special Billers” and choose “Cash Card Reload”
• Enter your 16-digit cash card number and the amount to be loaded

F. When will the funds be credited to my cash card?

The funds on your cash card will be available on the next banking day. If you loaded your card on a weekend or a holiday, the amount will be available one day after the next banking day.

G. Can my cash card be reloaded using another Bank of Commerce checking or savings account?

Yes, your cash card can be reloaded using another Bank of Commerce deposit account (it may be your personal account or that of another accountholder’s). The sender of the funds will need your card number to proceed with this transaction.

H. Can my Bank of Commerce Cash Card be reloaded through the following?

• a deposit account from another bank
• via InstaPay and PesoNet

Currently not available. The Bank of Commerce Cash Card may only be funded or reloaded using Bank of Commerce Savings or Checking accounts through our Online Banking channel via the Bills Payment feature. Please visit our website for updates.

I. Can I use my Bank of Commerce Cash Card to make the following transactions?

• Transfer money to my own or another Bank of Commerce checking / savings account
• Transfer money to a deposit account from another bank
• InstaPay or PesoNet
• Balance Inquiry

Currently not available. At the moment, cash cards cannot be enrolled in online banking as a source account and for balance inquiry. Please visit our website for updates.

J. What happens if Cash Card reloading will exceed the PhP 100,000 monthly aggregate load limit?

The transaction will be rejected in compliance with Bangko Sentral ng Pilipinas rules on e-money.

• Where can I use my Bank of Commerce Cash Card?

Use your cash card to pay for purchases, when you travel, eat out with family and friends, pay your bills, or shop online.

• How do I pay at e-commerce or online websites?

When making a payment, the website will typically ask you to enter your card number, card expiry date, and the 3-digit Card Verification Value Code (CVV). You can find the CVV on the back of the card beside the signature panel. Your Bank of Commerce Cash Card is enabled with Online Protect, an additional layer of security to authenticate online purchases. It requires you to enter a unique One-Time Password which will be sent to your active mobile number that we have on record. The transaction shall push through if the correct OTP is encoded and if balance is sufficient.

• How do I keep my Cash Card secure?

a. Sign immediately on the back of your card and change your PIN.

b. Memorize your PIN. Avoid storing your PIN in your email or mobile phone, or writing your PIN on a piece of paper.

c. Do not disclose your PIN and card details (card number, CVV) to anyone. Cover your hands when you enter the PIN in an ATM or POS terminal.

d. When paying via POS, check the amount displayed in the POS before approving the transaction. Keep the POS receipt for reference.

e. Before paying at e-commerce sites, check that the website is secured. Look for “https” in the URL and a closed padlock icon on the browser’s status bar. Note down the transaction reference number after the payment.

f. Make sure that your registered mobile number is updated to be able to receive your OTP for online payments.

K. Card Replacement

• What should I do if my Bank of Commerce Cash Card is damaged, defective, lost or stolen?

Immediately report it by calling the following numbers:
Hotline: (02) 8-632-BANK (2265)
Domestic Toll-fee Numbers:
PLDT 1800-10-982-6000
GLOBE 1800-8-982-6000
Or send us an email at customerservice@bankcom.com.ph.

• Is there a card replacement fee?

Yes, a fee of P150 will be charged for lost or stolen cards. Damaged or defective cards will be replaced free of charge.

• How do I pay for the card replacement fee?

a. The replacement fee will be charged against the available balance of your Bank of Commerce Cash Card. If the balance on your card is not sufficient to cover the replacement fee, you will be advised to reload your card first.

b. Call our Customer Service Hotline after one day and proceed with your request.

c. Upon replacement of your card, the balance of your old card will be transferred to your new card.

• Where can I pick up my new card?

You may claim your new card from your branch of account.

• Sign immediately on the back of your card and change your PIN.
• Memorize your PIN.  Avoid storing your PIN in your email or mobile phone, or writing your PIN on a piece of paper.
• Do not disclose your PIN and card details (card number, CVV) to anyone. Cover your hands when you enter the PIN in an ATM.
• When paying via POS, check the amount displayed in the POS before approving the transaction. Keep the POS receipt for reference.
• Before paying at e-commerce sites, check that the website is secured.  Look for “https” in the URL and a closed padlock icon on the browser’s status bar.  Note down the transaction reference number after the payment.